Customer Education Specialist – SaaS / Design & Construction

About Design.efficiently

Design.efficiently is transforming how design teams and construction professionals manage selections, specifications, and construction administration. Our platform replaces spreadsheets, InDesign decks, and scattered workflows with a structured system that connects design intent to construction execution.

To support adoption and establish ourselves as the authority in construction administration education, we’re building a robust education ecosystem: CEU-accredited courses, certification badges, and a living knowledge base.

We’re hiring a Customer Education Specialist to build these materials hands-on.

The Role

This is a hands-on content creation role. You won’t just design strategy, you’ll be building the actual courses, tutorials, and training content that our users consume.

You will:

• Create CEU-accredited courses.
• Build the Bronze → Silver → Gold badge training paths.
• Manage and expand our Knowledge Base.
• Develop interactive Arcade walkthroughs, video tutorials, and learning resources.
• Package courses for SCORM/LMS delivery.

Key Responsibilities

       CEU Course Development

• Build CEU-accredited courses in partnership with ASID, IIDA, AIA.
• Break down construction administration into modules that are engaging, clear, and practical.

        Certification & Training Paths

• Expand our Bronze → Silver → Gold badge training series.
• Create structured onboarding courses and advanced skills programs.
• Develop short video lessons, Arcade walkthroughs, and practical exercises.

       Knowledge Base Ownership

• Own and manage the Design.efficiently Knowledge Base.
• Translate blogs, feature releases, and workflows into structured learning content.
• Keep materials updated with each product release.

       Content Production

• Partner with GPT + tools like Arcade, Loom, or Articulate to produce:
  • Video tutorials
  • Interactive guidesWritten documentation
• Ensure all content is polished, clear, and brand-aligned.

Qualifications

• 3 -5+ years as an Instructional Designer, eLearning Developer, or Customer Education Specialist.
• Proven portfolio of courses, tutorials, or interactive training you personally built.
• Strong hands on skills with:
  • SCORM/xAPI course packaging
  • Articulate 360 (Rise, Storyline)
  • LMS Systems
  • Arcade or similar tools
  • Basic Graphics/video editing (Canva,, Adobe, Riverside,Loom)
• Familiarity with AI tools (GPT) for content creation.
• Bonus: Background in interior design or construction administration.

Success in This Role Looks Like

• CEU courses launched and accredited within first 9–12 months.
• Badge series (Bronze → Silver → Gold) fully built out and embedded in user onboarding.
• Knowledge Base continuously updated and widely used by customers.
• A steady flow of polished, user-ready training content delivered on time.

Why Join Us?

• Be the builder of our education program from day one
• Create content that directly helps thousands of design and construction professionals.
• Work closely with the founder of a high-growth SaaS platform
• Work remotely, flexibly, and with autonomy.

© .efficiently. All rights reserved 2024.

Terms of Use Policy

Privacy Policy

Cookie Policy