Inside Sales Representative (SAAS)

Remote

Full Time

Mid Level

Inside Sales Representative (SAAS) - Work From Home

Job Summary 

The Inside Sales Representative-SaaS (ISR) is a core part of our global sales team. This role is responsible for supporting the company’s customer acquisition through cold outbound calls, lead nurturing through high-quality contact with prospects, and ultimately creating introductory meetings with our US sales team for direct revenue growth. The ISR will perform high-volume outreach to prospective clients, working closely with the sales team to generate interest, qualify prospects, and close new business. This role demands a proactive approach to prospect engagement and the ability to manage a high volume of calls daily to build a pipeline and achieve sales targets. 

Shift Timing: 6:00 PM to 3:00 AM IST
Location: Work from home (WFH)
Note: This is a remote position, and a strong internet connection is required (company subsidy available)

Key Responsibilities  

Lead Generation and Prospecting

Conduct 100+ outbound calls per day to prospective clients to generate interest and qualify leads. Leads are provided to you via our lead generation team via the CRM.

Qualify potential customers’ needs through our CRM data and determine the appropriate level of qualification to move prospects forward in the sales cycle.

Research prospects, and key contacts to enhance outreach strategy and personalize communication.

Lead Nurturing

Maintain consistent follow-up with leads.

Effectively communicate the company’s value proposition, addressing prospect pain points and positioning our solutions as a highly desirable solution to streamline workflow, improve quality and reduce  resource needs.  
Build rapport with prospects by delivering a high-quality experience that reflects our company’s commitment to customer success. 
Pipeline Management and Reporting

Maintain organized pipeline data, ensuring accurate tracking of progress within the CRM system.

Consistently update CRM records and provide timely, accurate reporting on lead status, activities, and progress toward goals.

Collaborate with the sales team to optimize strategies for moving leads through the funnel and securing new accounts.

Sales Collaboration and Closing

Work toward meeting and exceeding individual sales quotas, contributing to the team’s overall success.

Actively participate in sales meetings, providing insights on lead quality and process improvements.

Continuous Improvement

Seek feedback on performance and actively work to improve personal sales tactics and approaches.

Stay informed on industry trends, company offerings, and competitors to continuously enhance sales effectiveness.

Qualifications 

Experience in Outbound Sales

Minimum 2 years of US SaaS experience in B2B inside sales on high-volume outbound calling, lead generation, or customer acquisition.

Most recent role in outbound SaaS sales

Experience in SaaS B2B - high value/ongoing relationship sales eg Product, conducting demos with potential clients, identifying and communicating with decision makers - (highly desirable)

High success rate – with a strong close ratio

Education

Bachelor's degree in business or a vertical-related field(s)

Communication Skills

Excellent to above average verbal and written communication skills with the ability to engage prospects quickly and build rapport.

Confidence in cold calling and a professional phone presence.

Speech Rate, Active Listening, Appropriate Probing, Effective Rebuttals.

Proficiency with CRM Software

Experience with CRM software (preferably Salesforce) for tracking leads, updating records.

Organizational and Time-Management Skills

Ability to manage a high volume of daily calls and follow-up activities, keeping track of multiple leads and tasks.

Goal-Oriented Mindset

Proven ability to work toward and achieve individual and team sales targets.

Proven track record of consistently meeting/exceeding individual targets

Adaptability and Willingness to Learn

Open to feedback, with a willingness to improve sales techniques and adapt to new strategies and tools.

Tech-Savvy

Experienced with using communication tools, digital platforms, and basic software for research and reporting.

Desirable Skills 

Resilience and Perseverance 

Handling Rejection: The Capacity to handle rejection and move forward without losing motivation.

Stamina: Ability to maintain energy and enthusiasm over a high volume of calls daily.

Empathy and Relationship-Building 

Emotional Intelligence: Recognizing and understanding clients’ emotions to build rapport and trust.

Connection Building: Ability to create positive relationships with prospects through engaging and authentic conversations.

Goal Orientation and Self-Motivation 

Results-Driven Mindset: Focus on meeting and exceeding sales targets and quotas.

Initiative: Ability to work independently, with the motivation to pursue goals proactively.

Adaptability and Flexibility 

Agility in Communication: Ability to adjust communication style and tone to different audience types.

Willingness to Learn: Openness to feedback and continuous improvement, especially as the sales landscape and customer needs change.

Problem-Solving Mindset 

Creative Thinking: Capability to think on your feet and adjust pitches to address unique client challenges.

Overcoming Objections: Skill in addressing and resolving client objections with thoughtful, persuasive responses.

Team Collaboration and Interpersonal Skills 

Collaboration with Sales Team: Ability to work well with other team members, sharing insights, and learning from peers.

Positive Attitude: Brings a constructive and enthusiastic approach to both clients and colleagues.

Patience and Persistence 

Follow-Through: Consistency in following up with leads, respecting the client’s time, and persisting tactfully.

Patience: Ability to stay calm and supportive during challenging conversations with hesitant or sceptical prospects.

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Do you have a minimum of 2 years of experience in outbound B2B SaaS sales targeting the US market, including high-volume cold calling?*

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