Customer Education Specialist – SaaS / Design & Construction
About Design.efficiently
Design.efficiently is transforming how design teams and construction professionals manage selections, specifications, and construction administration. Our platform replaces spreadsheets, InDesign decks, and scattered workflows with a structured system that connects design intent to construction execution.
To support adoption and establish ourselves as the authority in construction administration education, we’re building a robust education ecosystem: CEU-accredited courses, certification badges, and a living knowledge base.
We’re hiring a Customer Education Specialist to build these materials hands-on.
The Role
This is a hands-on content creation role. You won’t just design strategy, you’ll be building the actual courses, tutorials, and training content that our users consume.
You will:
- Create CEU-accredited courses.
- Build the Bronze → Silver → Gold badge training paths.
- Manage and expand our Knowledge Base.
- Develop interactive Arcade walkthroughs, video tutorials, and learning resources.
- Package courses for SCORM/LMS delivery.
Key Responsibilities
CEU Course Development
- Build CEU-accredited courses in partnership with ASID, IIDA, AIA.
- Break down construction administration into modules that are engaging, clear, and practical.
Certification & Training Paths
- Expand our Bronze → Silver → Gold badge training series.
- Create structured onboarding courses and advanced skills programs.
- Develop short video lessons, Arcade walkthroughs, and practical exercises.
Knowledge Base Ownership
- Own and manage the Design.efficiently Knowledge Base.
- Translate blogs, feature releases, and workflows into structured learning content.
- Keep materials updated with each product release.
Content Production
- Partner with GPT + tools like Arcade, Loom, or Articulate to produce:
- Video tutorials
- Interactive guidesWritten documentation
- Ensure all content is polished, clear, and brand-aligned.
Qualifications
- 3 -5+ years as an Instructional Designer, eLearning Developer, or Customer Education Specialist.
- Proven portfolio of courses, tutorials, or interactive training you personally built.
- Strong hands on skills with:
- SCORM/xAPI course packaging
- Articulate 360 (Rise, Storyline)
- LMS Systems
- Arcade or similar tools
- Basic Graphics/video editing (Canva,, Adobe, Riverside,Loom)
- Familiarity with AI tools (GPT) for content creation.
- Bonus: Background in interior design or construction administration.
Success in This Role Looks Like
- CEU courses launched and accredited within first 9–12 months.
- Badge series (Bronze → Silver → Gold) fully built out and embedded in user onboarding.
- Knowledge Base continuously updated and widely used by customers.
- A steady flow of polished, user-ready training content delivered on time.
Why Join Us?
- Be the builder of our education program from day one
- Create content that directly helps thousands of design and construction professionals.
- Work closely with the founder of a high-growth SaaS platform
- Work remotely, flexibly, and with autonomy.
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